Before you make an appointment…
Have you tried Self Care?
We have a variety of helpful Self Care information and links which could help you to treat your illness without the need for an appointment:
Common ailments that can be self managed :
We offer face to face consultations or telephone consultations with all our doctors and nurse practitioners. Appointments for routine face to face consultations will be available to book via reception, in person or by telephone, via our automated telephone booking system, which operates for twenty-four hours per day, or by using our online booking system via our website.
If a telephone consultation is preferred, appointments for this can made via our reception team in person or by telephone. All pre-bookable appointments will be available for booking up to thirty days in advance.
If you have a telephone consultation, the clinician will call you on the day. However, we cannot guarantee the call will match your appointment time.
If you have a video consultation, the clinician will send you a text link to join a secure consultation. To see how it works, please see here
With regard to dealing with medical problems that need a clinician’s attention on the day that they arise, the doctors have decided to hold two “urgent on the day” clinics each day to enable patients to have a single medical problem dealt with. This service will only be available to patients who have urgent, medical need. For all other cases a patient will be required to book in advance.
Internet (SystmOne Online)
You can now book face to face appointments with a doctor, order repeat medication and update your personal details almost 24 hours a day, 7 days a week. Speak to our reception team, they will be pleased to provide you with more details and also register you for this service.
Automated Telephone System
Our automated telephone system enables you to book a face to face consultation with a doctor, check or cancel any appointment you have already booked, whether the surgery is open or closed. There is no need to register to use this service; all you need to do is make sure we have your correct phone numbers. If you think we may have an incorrect contact numbers please let us know, as soon as we amend your record you will be able to use the new system.
Advanced Practitioner Appointments
Advanced practitioners are qualified to assess patients' physical, psychological and social needs and to diagnose and implement agreed management plans with patients, including appropriate prescribing and referrals to specialists. We have a team of advanced practitioners who work closely with the doctors and provide pre bookable appointments for patients.
GP & Advanced Practitioner Availability
Practice Nurse Appointments
Our practice nurse team is available by appointment for a range of your health care needs. These include asthma and diabetic checks, blood tests, removal of stitches and wound care, ECGs, health checks for the over 75yrs, cervical smears, travel vaccinations, blood pressure checks and ear syringing and help to stop smoking. Please ask a member of reception for more information. All appointments are booked in advance and while a few appointments may be available on the day this cannot be guaranteed. The receptionist will ask you the purpose of your appointment, as certain procedures are allocated longer appointment times.
As appointment times are linked to the procedure, these appointments have to be booked through our reception Team. However, appointment times can be checked or cancelled using SystmOne Online or our automated telephone system.
Health Care Assistants (HCA)
Our HCA provide a range of services under the guidance of the GPs and practice nurses which will include phlebotomy (the taking of blood), blood pressure tests, hypertension check, ECGs, ear irrigation. They are fully trained to undertake these tasks, but they will refer you to your doctor or a practice nurse should you wish to discuss your medical condition in more detail.
Appointments are arranged in the same way as for practice nurses.
There may be times when you would feel more comfortable with a chaperone in the room during your consultation with the doctor. If this is the case, please do not hesitate to ask. Your doctor will be happy to arrange this immediately.
For non-English speakers, this practice uses the interpretation services provided by Language Line. If you feel this service would be of help to you or others please tell the receptionist when booking your appointment
Our Policy for Late Arrival for an Appointment
Our reception team operate to the following protocol where patients arrive late for an appointment with a clinician:-
Patients can book in up to 10 minutes after the appointment time without further formality.
Between 10-30 minutes after the appointment time, the reception team will ask why you are late and then speak to the clinician. Depending on the circumstances, which will include the clinical workload, the clinician will then decide whether you can be seen later, which may not be until the end of the session, or be asked to re-book.
More than 30 minutes late for appointment – the reception team will ask you to re-book another routine appointment, which may not be available the same day, without reference to the clinician.
In July 2007 the surgery received approval as a training practice from the Eastern Deanery for GP learners. This approval requires the practice to continuously meet higher standards, and for one or more of our GP partners to be approved GP Trainers.
Since approval we have had attached to the surgery for training Junior doctors from the Ipswich Hospital, seeking to expand their knowledge of medical practice in the community. Their attachments are for a minimum of four months when they undertake between two and eight surgery sessions a week.
We also provide opportunities for a GP Trainee to be employed by the surgery. Their attachments are likely to be for up to twelve months. Appointment times are likely to be slightly longer, and on occasions, you may be asked if you are in agreement to have the consultation videoed for training purposes. Consultations will be on a one to one basis, but at all times the doctor in training will be able to call upon the additional expertise of one of our GP Partners who has been dedicated to mentor each surgery session.
Two Rivers Medical Centre is an Undergraduate Training Practice for medical students from the University of East Anglia. We also provide important training for the King's College London Department of General Practice and Primary Care for student doctors and nurses. You will always be informed if a student is to be present in your consultation. Please tell the receptionist if you wish to see the clinician on their own.