Welcome to Two Rivers Medical Centre

Welcome to our practice website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.

Patient Leaflet

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FLU CLINICS 2019

ALL FLU VACCINATION APPOINTMENTS MUST BE BOOKED IN ADVANCE. 

These can be booked via:

• SystmOnline https://systmonline.tpp-uk.com or the NHS App
• Using our automated phone system:  
  • Press 1 whilst in the phone queue
  • Enter your date of birth and telephone number as instructed
  • Press 1 to make a new appointment and then 4 if you're aged 65 and over or 5 if you're aged between 18-64) 
  • Appointments are only available 28 days in advance.
• At reception

Find out if you're eligible by checking here...

www.nhs.uk/conditions/vaccinations/who-should-have-flu-vaccine/

CHILDREN'S FLU VACCINATION

The children's nasal flu vaccinations have arrived.  We are steadily sending out invites but please feel free to book your child's appointment today if you know they're eligible.  Please check the link above or ask at Reception.

JOIN DEMENTIA RESEARCH

Join Dementia Research is a national service that makes it easy for anyone to take part in vital dementia research studies. People with dementia or memory problems, their carers and anyone who is interested can sign up.  More info can be found here....

 Join Dementia Research

There are a lot of useful links on our self help pages (see main menu).  Alternatively, use the Search engine above to find more information on certain conditions or symptoms.

Camera Controlled Car Park Management System

We would like to inform you that a new park management system is NOW LIVE.

The first 30 minutes are free, to enable people to pop in and collect prescriptions etc… For additional time please enter your full correct vehicle registration details into the terminal.

Parking Eye Appeals & Complaints

The aim is to improve access for patients attending for appointments by reducing level of unauthorised parking.

Thank you for your co-operation

Accessing your Medical Record & Results online

With more patients requesting access to their record online, (please ask at reception regarding SystmOnline), you may find this link useful to help you better understand your test results and conditions https://labtestsonline.org.uk/

Suffolk InfoLink

InfoLink provides a search engine that uses key words and location criteria to find information about all sorts of local services, activities, advice, information and support.

Examples include:

• Charities and Voluntary Organisations
• Children’s Centres
• Local Groups such as scouts
• International Community Groups
• Support Groups such as drug and alcohol misuse groups
• Learning and Physical Disability Services  

 More information can be found here

Did you know there are lots of other local services that you can go to directly for help, without the need to speak to your GP first?  See our Self Help section on the website for useful links.

SystmOnline and Patient Partner - Cut the Queues!

Have you registered for SystmOnline?

You can book appointments, request medication and access part of your medical record including blood results. Please ask at reception...

Alternatively, please try Option 1 on our phone system, Patient Partner, and cut the queues to make, change or cancel an appointment. 

Help us to help you by reducing our Did Not Attend rate and being able to offer more appointments. 

Thank you

Reviews for Long Term Medical Conditions

We are changing our recall system for patients with long term medical conditions who require annual monitoring reviews.  Please see here for more information. 

Named Accountable GP

All patients at the practice have a named accountable GP on their clinical record.  Your named GP has overall responsibility for your care but you may see any GP of your choosing at the surgery. If you wish to find out who your named GP is, please ask at reception.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.