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Complaints Procedure

Practice Complaints Procedure

We endeavour to give our patients the best care and attention possible.  We regularly review our service and complaints allow us to see areas in which we can improve. 

Complaints can be made verbally to any staff or you may wish to download our Complaints/Comments Leaflet.  Please print the complaints leaflet, fill in the details, and either hand in at reception or post it to us. In all cases, you will receive acknowledgement of your complaint within 3 working days and offer you an opportunity to discuss the complaint with a member of managerial staff.

We will try to

  • address your concerns fully
  • provide you with an explanation
  • discuss any action that may be needed

We hope that you will be satisfied that we have dealt with your complaint thoroughly. However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities.

Our Practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made.

Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by that patient in person.

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